Full-time Commercial Roofing Service Manager

About Us

Our client is a top 50 commercial roofing contractor that provides top-quality roofing solutions for businesses across the region. They have built a reputation for excellence, reliability, and customer satisfaction. We are currently seeking a highly skilled and motivated Commercial Roofing Service Manager to join our team and help drive our service department to new heights.

Job Overview

We are looking for an experienced Commercial Roofing Service Manager to oversee and manage our service department operations. The ideal candidate will have a strong background in commercial roofing, excellent leadership skills, and a proven track record of successfully managing service teams. This role requires a detail-oriented individual who can effectively coordinate service activities, ensure customer satisfaction, and drive revenue growth.

Key Responsibilities

• Manage and lead the service department team, including technicians, estimators, and administrative staff
• Develop and implement strategies to improve service efficiency, quality, and customer satisfaction
• Oversee the scheduling and dispatching of service technicians for repairs, maintenance, and inspections
• Ensure timely completion of service projects and adherence to quality standards
• Conduct regular performance evaluations and provide feedback to service team members
• Manage service department budgets, including labor costs, materials, and equipment
• Analyze service data and key performance indicators (KPIs) to identify areas for improvement
• Develop and maintain strong relationships with clients, vendors, and suppliers
• Collaborate with sales and estimating teams to identify upsell opportunities and generate leads
• Ensure compliance with safety regulations, company policies, and industry standards
• Handle customer complaints and resolve issues in a timely and professional manner
• Implement and maintain service management software systems
• Stay up-to-date with industry trends, new technologies, and best practices in commercial roofing
• Participate in ongoing training and development programs for service team members
• Prepare and present regular reports on service department performance to upper management

Qualifications

Required:

• Bachelor's degree in Construction Management, Business Administration, or related field
• Minimum of 4 years of experience in commercial roofing, with at least 2 years in a service management role
• Proven track record of successfully managing service teams and improving operational efficiency
• Strong knowledge of commercial roofing systems, materials, and installation techniques
• Excellent leadership, communication, and interpersonal skills
• Proficiency in service management software and Microsoft Office Suite
• Valid driver's license and clean driving record
• Ability to work flexible hours, including evenings and weekends when necessary